Security from Zero to Lived: How Clientfocus uses revel8 to bring its whole team along

About Clientfocus

For more than 20 years, the company has been a solutions provider specialising in Enterprise Service Management, Asset Management, IT security, and CMDB and Discovery. The team supports its clients across the full journey, from gathering requirements through to putting the idea into practice. What sets the company apart is its commitment to treating every engagement as a true partnership.

Why Clientfocus chose revel8

Before working with revel8, Clientfocus had no structured training in place and largely relied on the assumption that nothing would go wrong. Awareness around phishing in particular was low, which left the team exposed to risks they were not really thinking about. When it came to choosing a partner, the company already knew the managing director of revel8 and had the trust that the product was solid. 

Details on partnership

The company has worked with revel8 for more than a year. Getting started was straightforward and quick, and the team ran into no problems along the way. Although click rates were high at first, the learning effect set in very fast. Throughout the partnership, the company has made use of phishing simulations and call simulations to build awareness across the workforce.

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Initial success

After rolling out revel8, the company noticed fewer security incidents across the organisation. Employees became noticeably more aware of potential risks and started paying closer attention in their daily work. The reporting rate rose from 25% to 30% within the first three months, showing that they are not only recognising threats but actively flagging them. At the same time, the interaction rate more than halved, which is a clear sign that the training is translating into real behavioural change. Staff also reported higher satisfaction and a stronger sense of security, which contributed to a more positive overall atmosphere around the topic.

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Looking forward

Looking ahead, Clientfocus plans to expand its work with revel8 by introducing new types of simulated attacks. The team also intends to run these simulations more frequently, with the goal of keeping employees prepared for a wider range of threats.