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September
The Allianz Story: Protect Contact Centers from Vishing
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Live Webinar: The Allianz Story
Cloning a voice convincingly takes minutes. Protecting a contact center against it doesn't. In this live webinar on September 9, 2026 (11:00–11:45 CEST), Daria Catalui (Global Head of Human Firewall and Cluster CISO, Allianz SE) joined revel8 co-founders Julius Muth and Tom Müller to talk through essential measures to protect contact centers from vishing.
Your phishing programme protects the inbox, but attackers call the service desk instead. Contact centers are among the most attacked parts of an enterprise, and most awareness programmes never reach them.
What was covered
- Why vishing has become so relevant, and why contact centers are a prime target.
- How the revel8 contact center module works, shown live as a finished product.
- How Allianz runs AI vishing simulations across thousands of agents in multiple countries and languages.
- How simulation results are turned into insights team leads can act on.
- How agents get an easy way to report real scam calls that make it through.
- What Allianz learned scaling the program, with real use cases from their contact center.
"It's like having a Spotify Playlist of cyberattacks for each employee."
Dr. Peter Dornheim, CISO at Daimler Truck
