Phishing Awareness That Sticks: How the Association of German Banks uses revel8 to make security part of everyday conversation

About Associationof German Banks

The Association of German Banks (German: Bundesverbanddeutscher Banken e.V., commonly known as Bankenverband) represents theinterests of private banks in Germany. Its members include large,internationally active banks as well as regional and foreign banks.

Why Association of German Banks chose revel8

Before working with revel8, the Bankenverband had not yet run phishing campaigns in a professional and systematic way. They were looking for a solution that delivered the complete package. Ultimately, what convinced them was the individual simulations delivered through personal playlists, tailored to the software they actually use. That makes every scenario realistic and relevant, targeting exactly where the real risk lies.

Vishing was added as a further element, allowing the team to train employees authentically in an eye-opening way that resonates strongly. On top of that, revel8 provides a training academy that the Bankenverband can shape individually while also drawing on revel8's own expertise in the templates. This makes revel8 a key factor for their organisation's IT security.

Details on partnership

The Bankenverbandhas been working with revel8 for 6 months. From the very start, contact with revel8 was friendly and professional. The implementation went smoothly and setup questions were answered quickly. Support has been consistently reliable throughout the partnership, especially with the revel8 team responding fast and taking feedback seriously.

The Bankenverband draws on the full range of revel8's features in a varied mix. A particular favourite is the immediate feedback users receive when they click, delivered in a way that explains and motivates without making anyone feel bad. The voice clones also resonated with many employees.

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Initial success

Just four months after rollout, the Bankenverband has maintained a reporting rate consistently above 43%, reflecting strong and sustained security awareness across the organisation. Phishing and vishing had made a noticeable impression, and employees proactively started exchanging thoughts on these topics. Rather than interacting with the simulated attacks, staff were increasingly recognising and reporting them, which is a clear sign that awareness was translating into action. This is also reflected in the training completion rate, which rose by 29 percentage points within just three months, from 52% to 81%.

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Looking forward

Moving forward, the Bankenverband intends to make full use of the revel8 academy. The team is planning extensive training campaigns for all employees, with a scope that reaches beyond IT security into other topics as well.